Last updated: July 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the LeadOrbitHQ website, working demo, pilot programs, and the LeadOrbitHQ WhatsApp lead qualification and CRM automation platform (collectively, the "Service"), operated by LeadOrbitHQ ("we", "us", or "our"). By accessing the website, creating an account, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You may use the Service only if you are at least 18 years old, have the legal capacity to enter into a binding contract, and are using the Service for legitimate business purposes. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Accounts and workspaces

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account or workspace. Notify us immediately at contact@leadorbithq.com if you suspect any unauthorised access.

3. Subscription, pilot, and pricing

Pricing shown on the website (including any pilot, promotional, or introductory rates) is indicative and may change. Final commercial terms, billing cycles, included volumes, and support levels are confirmed in writing before a paid pilot or client deployment begins. Unless otherwise agreed, fees are non-refundable once a billing period has started.

4. Acceptable use

You agree not to use the Service to: send unlawful, misleading, abusive, harassing, or spam messages; violate WhatsApp's Business Policy, Commerce Policy, or Messaging Policy; upload data you do not have the right to process; attempt to bypass rate limits, security measures, or access controls; reverse engineer, decompile, or attempt to extract our source code; use the Service to build a competing product; or use the Service in any way that violates applicable law. We may suspend or terminate access for violations of this section.

5. Your data and content

You retain all rights to the leads, contacts, messages, property or product data, media, and other content you upload to the Service ("Client Data"). You grant LeadOrbitHQ a limited, non-exclusive licence to host, process, transmit, and display Client Data solely to provide, secure, and improve the Service for you. You are responsible for ensuring you have the right to collect and share Client Data, including any required consents from your leads and customers under applicable law.

6. WhatsApp and third-party dependencies

The Service depends on third parties, including WhatsApp Cloud API (Meta), Supabase, Netlify, OpenRouter, and other AI model providers. Their availability, policies, rate limits, or pricing changes may affect the Service. LeadOrbitHQ is not liable for outages, restrictions, or changes caused by these providers. You are responsible for complying with the terms of any third-party service you connect to your workspace.

7. AI outputs

The Service uses artificial intelligence to qualify leads, draft replies, and automate follow-ups. AI outputs may contain errors or inaccuracies. You are responsible for reviewing AI-generated content before it is used in binding communication with your customers. LeadOrbitHQ does not guarantee the accuracy, completeness, or suitability of any AI output for a particular purpose.

8. No guaranteed outcomes

LeadOrbitHQ does not guarantee sales, revenue, conversion rates, response-time targets, appointment volumes, or any other commercial result. Results depend on lead quality, inventory, pricing, team performance, market conditions, and other factors outside our control. Any figures, case studies, or projections on the website are for illustration only.

9. Intellectual property

The LeadOrbitHQ name, logo, website, software, workflow designs, documentation, and all related intellectual property are owned by LeadOrbitHQ and protected by applicable laws. Except for the limited rights granted to you under these Terms, no rights are transferred. You may not remove, obscure, or alter any proprietary notices in the Service.

10. Confidentiality

Each party may receive non-public information from the other in connection with the Service. Both parties agree to use such information only to perform under these Terms and to protect it with reasonable care. This does not apply to information that is public, independently developed, or lawfully received from a third party.

11. Suspension and termination

You may stop using the Service at any time by closing your account or ending your pilot. We may suspend or terminate access if you breach these Terms, if required by law, or if a third-party provider requires it. Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and dispute resolution) will survive.

12. Warranty disclaimer

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade. LeadOrbitHQ does not warrant that the Service will be uninterrupted, error-free, or secure.

13. Limitation of liability

To the maximum extent permitted by law, LeadOrbitHQ will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Service, even if we have been advised of the possibility of such damages. Our aggregate liability for any claim arising out of or related to these Terms will not exceed the fees you paid to LeadOrbitHQ in the twelve months preceding the event giving rise to the claim, or USD 100, whichever is greater.

14. Indemnification

You agree to indemnify and hold LeadOrbitHQ harmless from any claim, loss, or expense (including reasonable legal fees) arising from your use of the Service, your Client Data, your violation of these Terms, or your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-law rules. The courts of Rawalpindi/Islamabad have exclusive jurisdiction over any dispute arising out of or related to these Terms, except where mandatory local law grants you a right to bring proceedings in another venue.

16. Changes to the Service and these Terms

We may modify the Service or these Terms at any time. When we make material changes to the Terms, we will update the "Last updated" date above and, where appropriate, notify you through the Service or by email. Continued use of the Service after changes take effect means you accept the updated Terms.

17. Contact

For questions about these Terms, contact us at contact@leadorbithq.com or via WhatsApp at +92 311 511 9844.

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