Last updated: July 2026
Data Deletion Request
You have the right to request deletion of your personal information and account data held by LeadOrbitHQ. This page explains how to submit a request, what happens next, and how long the process takes.
1. How to submit a request
Send an email to contact@leadorbithq.com with the exact subject line:
Data Deletion Request
To help us find and verify your data quickly, please include in the email body:
• The full name and email address associated with your LeadOrbitHQ account or demo request.
• Your business or agency name, if applicable.
• The WhatsApp or phone number linked to your account or workspace, if applicable.
• A short description of what you would like deleted (for example: entire account, a specific workspace, demo enquiry data, or a specific lead record).
2. Quick request link
You can also use this pre-filled email link, which opens a new message with the correct subject already set:
3. Verification
To protect your data, we may need to verify that the request is coming from you. We will do this by replying to the email address on file and, where necessary, by confirming details you provided when you signed up or requested a demo. We will not action a deletion request until verification is complete.
4. What we will delete
Once verified, we will delete the personal information we hold about you, which may include: your account and profile details; workspace configuration created by you; demo request and contact form submissions; lead and message records tied to your workspace; and support correspondence.
5. What we may need to keep
We may retain a limited amount of information where we are legally required to do so, or where it is necessary for legitimate purposes such as fraud prevention, resolving disputes, enforcing our agreements, or complying with tax and accounting obligations. Anonymised, aggregated data that cannot be linked back to you may also be retained. Backups may persist for a short additional period before being overwritten in the normal backup rotation.
6. Processing time
We will process verified data deletion requests within 30 days of receiving them. In most cases we complete deletion well before that. If your request is unusually complex, we will let you know the reason for any delay and give you an estimated completion date, while continuing to work on it.
7. Confirmation
Once deletion is complete, we will send a confirmation email to the address on file. If you do not receive a confirmation within 30 days, please reply to your original request or email us again at contact@leadorbithq.com.
8. Effect of deletion
Deletion is permanent. Once your account and data are deleted, we will not be able to restore them. If you have an active subscription or pilot, deletion will end your access to the Service. Team members you invited will lose access to the workspace that is deleted.
9. Third-party services
Some information may also be held by third-party providers we use to operate the Service (for example WhatsApp/Meta, Supabase, Netlify). Where these providers act on our behalf, we will instruct them to delete the relevant data as part of your request. Data held by third parties under their own relationship with you (such as your WhatsApp account with Meta) must be deleted through those providers directly.
10. Questions
If you have questions about this process, contact us at contact@leadorbithq.com or via WhatsApp at +92 311 511 9844. You can also review our Privacy Policy for more on how we handle your information.
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